Refund & Payment Policy

This policy explains how payments, Unlocks, service fees and refunds work on Tasqerr. It forms part of our Terms of Use.

1. Currency and taxes

All prices are in US dollars (USD). Applicable sales tax, GST/HST or VAT may be added at checkout depending on your location. Your bank may charge currency-conversion fees.

2. Unlock purchases (Freelancers)

• Unlocks are sold in packs: Starter (10 for $12), Growth (30 for $29) and Pro (75 for $59). Prices may change; the price shown at checkout applies.
• New Freelancer accounts receive 5 free promotional Unlocks after approval.
• Payment is taken at the time of purchase via our payment provider.

3. Unlock refunds

• Unused packs: you may request a full refund of a pack within 14 days of purchase if none of the Unlocks from that pack have been used.
• Automatic Unlock return: if a job is closed or removed within 72 hours of being posted and the Employer has not viewed any proposals, the Unlock you used is returned to your balance.
• Removed jobs: if we remove a job for violating our Terms, Unlocks used on that job are returned.
• Used Unlocks are otherwise non-refundable, and promotional Unlocks have no cash value.
• UK consumers: by using an Unlock you request immediate access to digital content and acknowledge that your 14-day cancellation right ends for used Unlocks.

4. Project payments (Employers)

• Posting jobs is free.
• Before work begins on a milestone, the Employer funds the agreed amount into escrow.
• When the Employer approves the milestone, payment is released to the Freelancer.
• If the Employer does not approve or request changes within 14 days of the Freelancer submitting work, the milestone is automatically approved and released.
• Hourly contracts are billed weekly based on logged time, with a 5-day review window for disputes.

5. Service fee

Tasqerr retains 15% of each payment from an Employer to a Freelancer. Example: on a $1,000 milestone, the Freelancer receives $850 and Tasqerr retains $150. The service fee is non-refundable once a milestone has been released, except where a refund is issued to the Employer as described below.

6. Refunds of escrowed funds

• Before work starts: Employers can cancel a funded milestone and receive a full refund if the Freelancer has not started work, or with the Freelancer's agreement.
• Mutual agreement: the Employer and Freelancer may agree a full or partial refund at any time before release.
• Disputes: if the parties cannot agree, either may open a dispute. Our team reviews the contract, messages and deliverables and decides how escrowed funds are distributed. Funds already released are generally not refundable through Tasqerr.
• Refunds are returned to the original payment method, usually within 5–10 business days.

7. Freelancer withdrawals

• Released funds are subject to a 5-day security hold before they can be withdrawn.
• Withdrawals are available to bank accounts in the US, Canada and UK [and other methods supported by our payment provider]. Withdrawal fees, if any, are shown before you confirm.

8. Chargebacks

If you file a chargeback instead of contacting us, we may suspend your account while it is investigated. Please contact support@tasqerr.com first; we usually resolve issues faster.

9. How to request a refund

Email support@tasqerr.com with your account email, the order or contract ID and the reason. We respond within 2 business days.

Contact

Questions about this document? Email support@tasqerr.com.